How can we help?
The fastest help is inside the app (Profile → Support), but you can reach us here too. We're a small team and read every message.
General help
Anything about using POY
hello@heypoy.app
Privacy & data requests
Access, erasure, GDPR
privacy@heypoy.app
Copyright / IP
Notice & takedown
copyright@heypoy.app
Common questions
＋ How do I delete my account and data?
Open POY → Profile → Delete my account. This permanently removes your posts, votes, reports, support tickets and account. You can also email us to request erasure.
＋ My photos disappeared — is that a bug?
No. Every post on POY is ephemeral and disappears within 24 hours by design. Your own past posts stay in your private archive for 15 days.
＋ I want to report a photo or a safety concern.
In the app, tap the report icon on the top-left of any card. For urgent safety issues you can also use the form below or email us directly.
＋ My account was suspended and I think it was a mistake.
You can appeal. Use the form below (choose “My account or data”) or email us, and we will review it.
＋ Phone verification isn’t working.
Make sure you have signal and entered your full number with country code. If the SMS doesn’t arrive after a minute, request a new code. Still stuck? Message us below.
Still need a hand?
Send us a message and we'll reply by email. For account-specific issues, write from the same email you'd like us to reply to.
Prefer reading the rules first? See our Community Guidelines.